We strive to ensure our customers are satisfied with our products. However, if you are not completely satisfied due to a defect or delay, we’re here to help.
1. Eligibility for Refunds
You may request a refund within 14 days of receiving your order, provided the following conditions are met:
- The product must be returned in its original packaging.
- The product must be unused and undamaged.
- You must provide the receipt or proof of purchase.
Refunds are only issued in cases of:
- Product defects or damage
- Significant delivery delays
- Incorrect or incomplete orders delivered by us
Please note, we do not offer exchanges.
2. Return Process
To request a return:
- Email us at info@nutraxbiotech.com with your order number and reason for the return.
- Once your return is approved, we will provide you with the return shipping address.
- After receiving and inspecting the returned product, we will notify you about the status of your refund.
Returns must be shipped to the address provided after approval. Please do not send any products back without prior confirmation.
3. Refunds
If your return is approved:
- The refund will be processed to your original method of payment within 7–10 business days.
- Shipping charges (if any) are non-refundable unless the return is due to our error.
4. Contact Us
For any questions or concerns regarding this Refund Policy, please contact us:
NutraX Biotech Private Limited
Registered Address: 464, Sector 68, IMT, Faridabad, Haryana – 121004, India
Email: info@nutraxbiotech.com
By using our Website, you acknowledge that you have read and understood this Refund Policy.