Privacy Policy

1. Who We Are

NutraX Biotech Private Limited ("NutraX Biotech", "we", "us", "our") is a precision nutrition solutions manufacturer incorporated and operating in India. This Privacy Policy explains how we collect, use, and safeguard information you provide when you visit nutraxbiotech.com (the "Site") or contact us through it.

2. Information We Collect

3. How We Use Your Information

We use the information you submit through our Contact form exclusively to:

• Respond to your business enquiry in a timely and relevant manner
• Assess whether NutraX Biotech's capabilities match your requirements
• Share product, formulation, or technical information relevant to your enquiry
• Follow up on prior correspondence with your consent

We do not use your personal information for marketing communications without your explicit consent, and we do not build consumer profiles or engage in automated decision-making that produces legal or similarly significant effects on you.

4. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing, we rely on:

• Legitimate interests — to respond to genuine business enquiries submitted by you
• Contractual necessity — where your enquiry leads to a pre-contractual discussion
• Compliance with legal obligations — where Indian law requires us to retain certain records

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to any third party.

We may share your information internally with the NutraX Biotech team members responsible for business development, product management, or quality assurance who are directly relevant to your enquiry. All such personnel are bound by confidentiality obligations.

We may disclose your information if required to do so by Indian law, a court order, or a regulatory authority, or where we believe disclosure is necessary to protect the rights or safety of NutraX Biotech, our clients, or the public.

6. Data Retention

We retain enquiry data for as long as is necessary to respond to and follow up on your enquiry, and for a further period as required by applicable Indian law or our legitimate business record-keeping obligations (typically up to seven years in line with standard commercial and tax record requirements).

Analytics data is retained in aggregate and anonymised form and is not subject to a fixed deletion schedule.

7. Data Security

We implement reasonable technical and organisational measures to protect the personal information you share with us against unauthorised access, loss, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Subject to the Digital Personal Data Protection Act, 2023 (India) and other applicable data protection laws, you may have the right to:

• Request confirmation of whether we hold personal data about you
• Request access to or a copy of your personal data
• Request correction of inaccurate or incomplete data
• Request erasure of your personal data (subject to legal retention obligations)
• Withdraw any consent you have given at any time

To exercise any of these rights, please contact us using the details in Section 10. We will respond to all valid requests within the timeframes required by applicable law.

9. Cookies

This Site uses functional cookies necessary for the Site to operate correctly, and analytics cookies managed through Google Tag Manager. Analytics cookies are used in aggregate and do not personally identify individual visitors.

You may disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of this Site.

10. Contact and Grievance Redressal

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us at:

In accordance with the Digital Personal Data Protection Act, 2023, you may also raise a complaint with the Data Protection Board of India if you believe your data protection rights have been violated and your grievance has not been adequately addressed by us.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The revised Policy will be published on this page with an updated effective date. We encourage you to review this page periodically.